Tight schedules
Staggered openings, offset shifts, weekends: every agent has a slot.
Time & attendance · Call centres
Time and attendance for call centre floors, shift by shift
On a contact centre floor, one agent arriving late means a longer queue. EASY-STAFF compares every arrival with the planned shift, surfaces lateness in the next morning's report and lets agents request leave from their own space.
Your constraints
What matters on a call centre floor
Staffing is planned to the bone: every absence or late arrival shows straight away in service quality.
Punctuality
A few minutes late on one shift is enough to hurt call handling.
Large headcounts
Several hundred agents, sometimes across several floors.
With EASY-STAFF
What EASY-STAFF brings to your centre
- Shift plans by the week or by Excel import, shift by shift
- Lateness measured against the shift planned for that day
- Yesterday's attendance report, emailed to supervisors every morning
- Leave requested online and approved by the manager
- Exit passes for an absence of a few hours
- Several floors in one platform, each with its own supervisors
Recommended time clocks
Terminals for arrivals in waves
When the floor opens, many agents arrive at once: a face terminal cuts the wait.
Hikvision
DS-K1T642MFW
- Face
- Fingerprint
- Card
- 6,000 faces
- 5,000 fingerprints
- 4.3" touch screen
ZKTeco
UFace402
- Face
- Fingerprint
- Card
- 3,000 faces
- 4,000 fingerprints
- 4.3" touch screen
Hikvision
DS-K1T343MFWX
- Face
- Fingerprint
- Card
- 1,500 faces
- 3,000 fingerprints
- Wi-Fi
In practice
A supervisor's morning
The report lands
Yesterday's attendance is waiting in their inbox.
Anomalies are handled
Incomplete days and repeated lateness stand out; a missed punch is corrected and stays traceable.
Requests are approved
The team's pending leave is accepted or refused, and everyone gets the answer.
Frequently asked questions
Can shift plans be imported?
Yes: an employees × dates grid loads from Excel, and rows that need fixing are flagged before saving.
Does a supervisor see the other floors?
No, unless you open them up: everyone sees only the sites and teams within their scope.
Can repeated lateness be spotted?
Yes. Each agent's late arrivals are listed day by day and totalled over the month.
Can we see the software before deciding?
Yes: we run a demo on your own hours, sites and special cases. Request it here.
Related pages
Shifts and working hours
Working hours, rotating teams and night shifts.
Attendance and lateness
Hours worked, lateness and time beyond the shift.
Leave and absences
Requests, approvals, balances and supporting documents.
Your floor, your shift plans
We show you planned shifts compared with punches, and the morning report.